Returns & refunds
We want you and your pet to love your Milo & Mabel order. If something isn’t right, return requests must be made within 14 days of delivery.
Returns
Items must be unused, in their original condition, and in the original packaging. To request a return, please contact us first.
To start a return, you can contact us at hello@shopmiloandmabel.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns sent without prior approval may not be accepted.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery and include your order number and photos of the item. We’ll work with you to arrange a replacement or refund.
Return shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once an approved return is received and inspected, your refund will be issued to the original payment method. Please allow several business days for it to appear on your account.
For hygiene and safety reasons, certain opened or used pet products may not be eligible for return.
Questions?
Reach us at hello@shopmiloandmabel.com